Carrier Updates amid COVID-19

Due to the ongoing COVID-19 situation, a number of temporary changes are in effect to our partner carriers’ services. We’re providing a brief overview of the changes here, as well as links to the most complete and up-to-date information available.

 

UPS

UPS

UPS service continues except in cases limited by government restrictions. Transit time is not expected to be affected in the majority of cases. However, the UPS Service Guarantee (UPS Money Back Guarantee) is suspended.

FedEx

FedEx

FedEx is continuing to deliver packages. Signature required is temporarily suspended for most deliveries in the United States, except for shipments with adult signature required.

FedEx has suspended our money-back guarantee for all FedEx Express, FedEx Ground, FedEx Freight and FedEx Office services effective immediately until further notice.

A number of locations are subject to temporary service suspensions and delays. Please see FedEx’s service impact information link for detailed, up-to-date information.

Effective April 6th, all FedEx Express international parcel and freight shipments will be subject to a temporary surcharge.

USPS

USPS

The USPS has announced numerous suspensions and delays in service, as well as suspensions of the guarantee on Priority Mail Express International. Please refer to their service alerts page for more information regarding country-specific policies.

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Using NRGship with PrintNode

Current releases of all NRGship Pro products for desktop and FileMaker Pro include a feature that allows for printing to remote thermal printers using PrintNode. This can come in handy if you are working remote and want to print labels to a printer in a warehouse used for fulfillment, or if you’re working in a workgroup setting and want to share a thermal printer that does not have built-in networking. First you will need to create a PrintNode account and then install the PrintNode application on the workstation that has the thermal printer connected. Afterwards you can go into NRGship preferences and drop in your API Key so that you’ll be able to select the printer thru the Advanced Printing.

PrintNode is free for up to 50 prints per month, while paid accounts with up to 5,000 prints start at $9.

PrintNode also works great for workstations running NRGship with FileMaker Pro in a windows Terminal Server session, or for printing to a thermal printer via FileMaker Go or Web Direct.

Please contact NRG support if you need any assistance with PrintNode setup.

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An update from NRG software…

To all of our customers,

We wanted to share some of the actions the company has taken and will be working on with regard to the novel coronavirus response and impact. Our thoughts and prayers go out to all those who have been affected by this crisis, and we wish that all of our customers and partners and all of their families and friends and colleagues stay as safe as possible while this crisis unfolds.

We are in the process of implementing a plan which includes having our employees work remotely as much as possible in order to reduce the risk of human-to-human transmission of this virus in our workplace.

As we shift to this remote working model, we expect exepect only minor delays in the service and support that we provide to you.

We are here to help assist you and your company through this crisis. Thru creative workfows, remote workers can get orders ready for processing by a small staff of on-site workers.

If you have any questions, please call our support team at 262-432-0934.

Regards,
NRG Software

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Take advantage of UPS Simple Rate pricing with NRGship Pro for UPS

You can now use NRGship Pro for UPS to take advantage of new Flat Rate Shipping from UPS®. UPS Simple Rate® lets you use your own packaging to ship to anywhere in the U.S. for a flat rate. In the video below we show you how to enable and utilize this new feature.

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Preparing NRGship files for hosting on AWS

Current NRGship solutions are compatible with FileMaker Cloud for AWS. Using FileMaker Pro v18 you can modify file access for easy integration with your existing database files. Customers using NRG Ship Connect should email sales@nrgsoft.com for upgrade information. In this short video we walkthru the steps required to modify client authentication for use on AWS.

More information on upgrading NRGship for FileMaker can be found here.

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