The service subscription includes technical support and software updates for both carrier compliance and feature upgrades.
Technical Support
Tech Support covers answering questions pertaining to existing software feature sets, general troubleshooting and resolution of error codes
Tech Support is available between 8:00 am and 5:00 pm CST and allows for unlimited phone and email questions
NRG responds to support calls placed (262-432-0934) and support email
(support@nrgsoft.com) within 4 business day hours
Training of new business users, software installation (including updates & upgrades), custom feature requests, support
responses that require attention outside of standard support hours, and any remote desktop care sessions are not
covered under the service subscription and are billed separately at $150 per hour (available in quarter hour increments)
Software Upgrades and Updates
NRG will release incremental software updates 2-3 times per year, with 1 of them usually being a major upgrade
NRG will maintain compliance with Carriers to ensure customer shipping services through the software
