COMMON CUSTOMER QUESTIONS
What labels are supported by FileMaker for FedEx?
FileMaker for FedEx supports both thermal and laser printer labels
If you are using thermal labels with the notched FedEx DocTab at the top, you should set DocTab Location to Top, Label Stock O ... More...
Does NRG's shipping software support exported orders from MYOB's AccountEdge?
Yes, follow these instructions to export your orders from MYOB.Exporting your orders from MYOB's AccountEdge:Step 1: Select File -> Export Data -> Sales -> Service SalesStep 2 : In the Ex ... More...
What FileMaker plugins are required for NRGship FedEx for FileMaker?
The following plugins are installed by the NRGship installer:Troi Encryptor 2.5.1.3Troi File 4.0.2Troi Serial 3.0.2Troi URL 2.0.2.8If you should happen to delete these files, they can be found in ... More...
How can I improve label printing speed?
In the application preferences there is a popup selector for label printing speed. The default value is "2" which works well with most thermal printers, however you can try to use the "4" sett ... More...
When I open the NRG FileMaker file off a FileMaker Pro host it's asking me for a username and password.
If you are getting a dialog asking for a username/password, then the database file was not set for sharing before it was placed on your FileMaker Pro Server. Go to preferences in the carrier sol ... More...
Why am I having trouble printing to a USB connected printer on Windows?
If you are printing to a USB connected printed you will need to share the printer as a network device and then map the share to a LPT port.
First, share the printer on your workstation.
Then, ... More...
What thermal printers does FedEx for FileMaker support?
NRGship for FedEx supports both EPL and ZPL printers from Zebra (formerly Eltron). Specifically, the LP-2844 is high-performance thermal printer and is commonly used with the FedEx Ship Manager so ... More...
FileMaker Pro Integration and International Documentation
FedEx for FileMaker provides support for full international documentation, including commercial invoices, certificate of origin and NAFTA. Automation of international forms can be very time consum ... More...
Error: $$-4230 when shipping from NRG's FileMaker Shipping Software
This is a timeout error, most likely due to a network error during carrier communication. Please try to ship again. If you incur this error continually, you may want to go into NRGship preferences ... More...
How do I integrate FedEx for FileMaker into my FileMaker database?
Integrating your FileMaker Pro database with NRGShip is a very seamless process. Once integrated, you can easily produce a FedEx shipping label in just a few seconds.
In order to integrate, you ... More...
How can I create a Multi-Box shipment from my order entry system?
Each package is a separate record in the FedEx Ship table.
For a multi-piece shipment, the first record must contain the total shipment weight, package count and sequence # (1)
Each subsequent ... More...
How can I create a blind shipment from FileMaker Pro?
When integrating with FileMaker, you can set the address information that will appear on the labels to override the account defaults. This is normally used for "blind" or "drop shipments." When do ... More...
Error: $-9815 when trying to ship or get rates in NRG's FileMaker Shipping Software
The $-9815 error is network related with SSL certificate checks. Make sure your computers time zone is set properly to a US location, and that your clock displays the correct time. An older proxy ... More...
When are FedEx email notifications sent?
If you have ship notifications enabled, FedEx servers will send an email notification when label is created for Express shipments or upon first scan for Ground shipments. The sender of these email ... More...
How can I display FedEx tracking data in FileMaker?
You can easily provide tracking data to end-users without requiring an install of the NRGship plugins on all workstations. In your database, you can simply link to FedEx.com for tracking data an ... More...
How can I Create a FedEx return shipping label?
To create a print and return label, go to the shipment Options tab, click on Return Label and simply check the Print Return Label checkbox.
If you want to create a return label through File ... More...
Error: #61525 Recipient/third party account number error in FedEx for FileMaker Shipping Software
FedEx for FileMaker communicates directly with carrier servers in order to create shipping labels. The carriers are validating the account information provided, and if the account number is invali ... More...
Error: #28822 Vague Description Generic Error in FedEx for FileMaker Shipping Software
FedEx made changes to their system on September 19, 2009 which allow only specific commodity descriptions. Customers that use a vague commodity description that are not acceptable will receive a ... More...
Why is my Zebra printer printing extra blank labels?
The paper feed sensor is off, so you need to reset the printer. Zebra LP2844
Press and hold the feed button on the top of the printerThis will re-calibrate the label feed
Zebra ZP-450 and Z ... More...
