COMMON CUSTOMER QUESTIONS
Error: The XML document is not well formed
If you are getting the following error The XML Document is not well formed
when rating or printing UPS shipments in NRGship UPS Pro or UPS for FileMaker, it is because you have
special charact ... More...
What package types and services are supported by UPS for FileMaker shipping software?
If you are integrating UPS for FileMaker into your FileMaker database, you must use the following valid package types and services for UPS:
Package Types
Pallet
UPS 10 Kg Box®
UPS ... More...
Do NRGship products for UPS support the new "UPS Smart Pickup" option?
This year, UPS changed their pick up options and introduced the new "UPS Smart Pickup" which alerts the driver for a pickup when you process your packages via UPS Internet Shipping - making it mo ... More...
Does NRG's shipping software support exported orders from MYOB's AccountEdge?
Yes, follow these instructions to export your orders from MYOB.Exporting your orders from MYOB's AccountEdge:Step 1: Select File -> Export Data -> Sales -> Service SalesStep 2 : In the Ex ... More...
How can I print shipping labels to an alternate thermal printer when using FileMaker Pro?
UPS for FileMaker preferences allow selection of a single output device, which requires all workstations to be setup consistently in a multi-user environment. However, when integrated with FileMak ... More...
What FileMaker plugins are required for NRGship UPS for FileMaker?
The following plugins are installed by the NRGship v2.0 installer:Troi Encryptor 2.5.2Troi File 4.6Troi Serial 3.1Troi URL 2.0.3Troi Dialog 5.1If you should happen to delete these files, they can ... More...
How can I display UPS tracking data in FileMaker?
You can easily provide tracking data to end-users without requiring an install of the NRGship plugins on all workstations. In your database, you can simply link to UPS.com for tracking data and pa ... More...
How can I improve label printing speed?
In the application preferences there is a popup selector for label printing speed. The default value is "2" which works well with most thermal printers, however you can try to use the "4" sett ... More...
How do I export my address book from My UPS?
To export addresses, follow these steps:Log in to My UPSSelect Address Book from the toolbarSelect Export Addresses. Selecting the link will create your export request.Clicking on the Export Data ... More...
When I open the NRG FileMaker file off a FileMaker Pro host it's asking me for a username and password.
If you are getting a dialog asking for a username/password, then the database file was not set for sharing before it was placed on your FileMaker Pro Server. Go to preferences in the carrier sol ... More...
Can I view my shipments from NRG's UPS Shipping Software in my online MY UPS account?
Unfortunately, shipments created via NRG's UPS Shipping Software cannot be viewed by your My UPS account. You can track your shipments when logged in to My UPS, but they will not automatically ap ... More...
Why is my commercial invoice not printing?
If you are submitting a shipment with full commodity information for the commercial invoice, but the commercial invoice is not printing then your UPS account is likely setup for paperless invoicin ... More...
How do I implement barcode keyed automation with NRGship for UPS?
NRGship UPS Pro and UPS for FileMaker both support barcode keyed automation for orders that have been imported and contain a value for the Reference 1 field.Barcode scanners like the Symbol LS2208 ... More...
How can I get my negotiated rates in NRG's UPS Shipping Software?
Once activated, your negotiated or discounted rates will appear when you get rates and in your shipping results. You will be able to compare them to UPS published rates as well. Here are activa ... More...
How do I print high-value control logs for my UPS driver to sign?
All NRGship UPS shipping software supports high value reports on a per-shipment basis. If your shipment contains a package with a value greater than or equal to $1000 then a high value report will ... More...
Does NRG's UPS shipping software provide any imports for Ecommerce or other applications?
NRGship UPS Pro and UPS for FileMaker do have built in imports. They include the following:Ecommerce/Payment GatewaysPayPalYahoo! StoreX-Cart3DCartZenCartPlus any system that exports the Worldship ... More...
Does NRG's UPS Shipping Software support multiple UPS accounts?
NRGship UPS Pro and UPS for FileMaker support multiple UPS accounts. You can specify a "default" account for new shipments in the Preferences menu.You can add additional UPS accounts in the Accoun ... More...
What digital scales can I use with NRG's UPS Shipping Software?
NRGship UPS and NRGship UPS Pro have been tested with Mettler Toledo PS60 and Fairbanks Ultegra digital scales connected to the USB port on your Mac. In addition, any USB HID compliant scale shou ... More...
Why is the return address incomplete on my shipping label printed from NRG's UPS Shipping Software?
If you are generating a UPS label and have two or more return address lines, only the first address line will appear on the printed label. Be assured that the whole address has been provided to UP ... More...
Why do my labels from my ZP-450 printer appear skewed when printed from NRG's UPS Shipping Software?
When using NRG's UPS Shipping Software with a Zebra ZP-450 printer, you may experience flawed labels due to old firmware on your printer.
The steps below are provided as an FYI and are not su ... More...
Why is the shipping address incomplete on my label printed from NRG's UPS Shipping Software?
If you are generating a UPS label be sure to keep the length of the name, contact and address fields to no greater than 35 characters as the data will be truncated.NRGship UPS users, the address l ... More...
Which UPS thermal label stock do you support with NRG's UPS Shipping Software?
NRG's UPS Shipping Software supports UPS-supplied thermal label stock. Labels can be ordered for free at the UPS.com website.
01774006 - Direct Thermal Label 4" x 6.25" Roll [320 labels per ... More...
How can I get FREE printer supplies to use with NRG's UPS Shipping Software?
If you ship via UPS, you can receive FREE printer supplies for thermal or laser output by accessing UPS supplies online. More...
Can I use a Zebra S4M Printer with NRG's UPS Shipping Software?
No. There is a known issue with S4M printers and printing of UPS online labels. Until this issue is resolved, please consider an alternative EPL printer from Zebra for use with NRG's UPS Shipping ... More...
How do I set a future ship date in NRG's UPS Shipping Software?
With NRG's UPS Shipping Software, there is no need to set future ship date. You can print a shipping label today, and physically drop off the package up to 14 days later. More...
