The subscription includes general support and software updates.
- General Support covers answering questions pertaining to existing feature sets of NRGship, general troubleshooting and resolution of error codes
- Support Hours are between 8:30 am and 6:00 pm CST
- NRG responds to support calls placed to our main phone line (262-432-0934) and support email (email@example.com) within 1 business day
Software Upgrades and Updates
- NRG will release incremental software updates 2-3 times per year to the current release
- NRG will provide 1 major upgrade release per year
- NRG will maintain compliance with UPS online services to ensure customer shipping services through the software