Support


Before submitting support requests, please check the product documentation wiki and the FAQ/Knowledge Base for your product.

No resolution online? Email support or call 866-951-3124.

Search The Knowledge Base


Browse By Category








Most Popular Articles and FAQs
  1. How do I export my address book from WorldShip?
  2. Why is my Zebra printer printing extra blank labels?
  3. How do I print from NRGship to a USB connected printer on a Windows workstation?
  4. How do I implement barcode keyed automation with NRGship for UPS?
  5. How do I update my Zebra printer firmware?
  6. Which digital scales are supported by NRG's shipping software?
  7. Error: 120412 UPS account number that was provided as the payment method is missing or invalid in NRG's UPS Shipping Software
  8. How do I intercept a package shipped from NRGship UPS shipping software?
  9. Do I need an End of Day Report or Daily Pickup Report with NRG's UPS Shipping Software?
  10. Can I print to my Dymo 4XL Thermal Printer from NRGship for UPS?
Recently Entered Articles or FAQs
  1. Popular QuestionHow do I cancel a shipment and not get charged by UPS?
  2. Popular QuestionHow do I intercept a package shipped from NRGship UPS shipping software?
  3. Popular QuestionWhy is my FileMaker Server showing authentication warnings for users when trying to connect to the related NRGship databases?
  4. Popular QuestionWhat thermal printers does NRG's UPS Shipping Software support?
  5. Popular QuestionCan I print labels to a networked or shared Zebra Printer with NRGship for UPS?
  6. Popular QuestionWhy can't I print to my networked thermal printer via direct IP?
  7. Popular QuestionError: Invalid field value (#160510)
  8. Popular QuestionError: XML Shipping System is unavailable, please try again later (#120001)
  9. Popular QuestionWhat ports are used by FedEx for FileMaker?
  10. Popular QuestionWhy am I not getting billed for my shipments?