Support


Before submitting support requests, please check the product documentation wiki and the FAQ/Knowledge Base for your product.

No resolution online? Email support or call 866-951-3124.

Search The Knowledge Base

Browse By Category







Most Popular Articles and FAQs
  1. How do I export my address book from WorldShip?
  2. Why is my Zebra printer printing extra blank labels?
  3. What FileMaker plugins are required for NRGship FedEx for FileMaker?
  4. How can I update my Zebra printer firmware?
  5. Error: 120412 UPS account number that was provided as the payment method is missing or invalid in NRG's UPS Shipping Software
  6. What thermal printers does NRG's UPS Shipping Software support?
  7. How do I print from NRGship to a USB connected printer on a Windows workstation?
  8. Do I need an End of Day Report or Daily Pickup Report with NRG's UPS Shipping Software?
  9. Why do my labels from my ZP-450 printer appear skewed when printed from NRG's UPS Shipping Software?
  10. Which digital scales are supported by NRG's shipping software?
Recently Entered Articles or FAQs
  1. Popular QuestionWhy is my FileMaker Server showing authentication warnings for users when trying to connect to the related NRGship databases?
  2. Popular QuestionWhat thermal printers does NRG's UPS Shipping Software support?
  3. Popular QuestionCan I print labels to a networked or shared Zebra Printer with NRGship for UPS?
  4. Popular QuestionWhy can't I print to my networked thermal printer via direct IP?
  5. Popular QuestionError: Invalid field value (#160510)
  6. Popular QuestionError: XML Shipping System is unavailable, please try again later (#120001)
  7. Popular QuestionWhat ports are used by FedEx for FileMaker?
  8. Popular QuestionWhy am I not getting billed for my shipments?
  9. Popular QuestionWhy do I get an error Error 12007 when I try to ship?
  10. Popular QuestionWhich UPS thermal label stock do you support with NRG's UPS Shipping Software?