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There were 53 articles found for this product:
  1. questionHow can I include a custom label message from FileMaker Pro?
    You can easily produce custom label messaging by setting values to the following fields in the Ship table of NRGship for UPS. Label_MessageEnabled (should get set to "1") Label_MessageReverse Label_MessageA Label_MessageB Label_MessageLongText Label_MessageSize ("10", "12" or "24" point)

  2. questionHow can I use the UPS label image on an integrated invoice or packing slip?
    When NRGship is integrated with your FileMaker Pro database, the UPS shipping label can be easily placed onto your own FileMaker Pro layout so that it can appear alongside invoice or packing slip information for output to custom laser printed label forms. Post shipment, the image can be "copied ...

  3. questionWhen I open a NRGship file off a FileMaker Pro host it's asking me for a username and password
    If you are getting a dialog asking for a username/password, then the database file was not set for sharing before it was placed on your FileMaker Pro Server. Go to NRGship preferences, click on the Developer/Maintenance tab and then run the Multi-User On or Multi-User On (Hidden) setting. This ...

  4. questionError 120413 - The UPS account number provided as the payment method cannot be billed, please try another account.
    There is an issue with the third party or recipient UPS account number. Please have the account holder call their UPS representative or (800) 468-8823 for assistance.

  5. questionI receive a $-9815 error when i try to ship or get rates
    The $-9815 error is network related with SSL certificate checks. Make sure your computers time zone is set properly to a US location, and that your clock displays the correct time. An older proxy server or firewall could also cause this error.

  6. questionThe return address is incomplete on my label
    If you are generating a UPS label and have two return address lines, only the first address line will appear on the printed label. Be assured that the whole address has been provided to UPS. If you want to have the whole address printed, merge the data from lines one and two, and be sure to keep ...

  7. questionHow can I create a blind shipment from FileMaker Pro?
    When integrating with FileMaker, you can set the address information that will appear on the labels to override the account defaults. This is normally used for "blind" or "drop shipments." When doing this, you must also set additional fields for proper UPS rating. These fields will print on th ...

  8. questionMy commercial invoice is not printing
    If you are submitting a shipment with full commodity information for the commercial invoice, but the commercial invoice is not printing then your UPS account is likely setup for paperless invoicing. UPS PaperlessSM Invoice is an industry first that eliminates the need for paper commercial invo ...

  9. questionI am getting a thermal label output error
    If you receive an error that says it's unable to close the interface and device it's likely due to a mis-matched power adapter on your LP2844 printer. Be sure to use a Hitek Power adapter, Model # PLUS120 with 20V, 2.5A output. You can purchase new adapters from the Zebra UPS (Power Supply, 100 ...

  10. questionHow can I create a recipient or third party billed shipment thru FileMaker integration?
    You can easily create recipient, third party or consignee billed shipments when integrating NRGship with your FileMaker Pro database. In your integration script, simply set values to the following fields: Ship::BillToRadio = one of the following values: Sender|Receiver|Third Party|Consignee Sh ...

  11. questionCan view my NRGship shipments at UPS.com?
    Unfortunately, shipments created via NRGship cannot be viewed by your UPS.com account.

  12. questionCan I use a Zebra S4M Printer with NRGship?
    No. There is a known issue with S4M printers and printing of UPS OnLine labels. Until this issue is resolved, please consider an alternative EPL printer from Zebra for use with NRGship.

  13. questionMy Zebra printer is printing extra blank labels
    LP2844 Press and hold the feed button on the top of the printer and it will re-calibrate the label feed. Zebra ZP-450, ZP-500 - Turn the printer on - Hold down the feed button - Wait until the you get the "four flash" sequence from the status light (the printer will first flash once, then twic ...

  14. questionHow can I create a Hold For Pickup shipment?
    First, check the UPS website or call 1-800-Pick-UPS for the most convenient UPS Hold for Pickup location. Next, prepare a label including the words “Hold for Pickup,” the recipient’s name and telephone number and the full address of the UPS Customer Center. Apply a UPS Hold for Pickup label ...

  15. questionHow do I set a future ship date?
    With NRGship, there is no need to set future ship date. You can print a shipping label today, and physically drop off the package up to 14 days later.

  16. questionWhat are the supported services for UPS?
    These are the valid service types for NRGShip v2.0: UPS 2nd Day Air A.M.® UPS 2nd Day Air® UPS 3 Day Select® UPS Expedited® UPS Express UPS Express Early A.M. UPS Express Plus UPS Ground UPS Next Day Air Saver® UPS Next Day Air® UPS Next Day Air® Early A.M.® UPS Saver® UPS Standard UPS Worldwid ...

  17. questionWhat are the supported package types for UPS?
    These are the valid package types for NRGShip v2.0: Package Pallet UPS 10 Kg Box® UPS 25 Kg Box® UPS Express® Box UPS Express® Box - Large UPS Express® Box - Medium UPS Express® Box - Small UPS Express® Envelope UPS Express® Pak UPS Tube   These are the valid package types for NRGShip v1.2:   P ...

  18. questionHow to implement barcode keyed automation with NRGShip for UPS
    NRGShip supports barcode keyed automation for orders that have been imported into NRGShip and contain a value for the Invoice Number. Barcode scanners like the Symbol LS2208 and LS6608 can be programmed to issue a pre and post-scan code which NRGShip can intercept. The pre-scan should be set to ...

  19. questionHow can I improve label printing speed?
    In NRGship preferences there is a popup selector for label printing speed. The default value is "2" which works well with most thermal printers, however you can try to use the "4" setting for increased printing speed. If the printer has issues at these faster speeds, revert back to the default ...

  20. questionError 120121 - Suspended Account Number
    This is a UPS account issue due to the account number being suspended. Please call your UPS representative or (800) 468-8823 for assistance.

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