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There were 50 articles found for this product:

  1. How do I intercept a package shipped from NRGship UPS shipping software?
    To intercept a package, you must login to your UPS account at UPS.com. Once logged in, you will not be able to see shipments generated by NRGship, but you can track and intercept the package by creating a UPS Delivery Intercept request. First, track the shipment you need to intercept on the UPS ...

  2. What thermal printers does NRG's UPS Shipping Software support?
    NRGship UPS and NRGship UPS Pro support EPL/ZPL printers from Zebra (formerly Eltron). Specifically, the ZP-450 is high-performance thermal printer and is commonly used with UPS WorldShip software. Our software supports USB connected printers as well as networked printers with a Zebra Print Serv ...

  3. Why can't I print to my networked thermal printer via direct IP?
    NRGship supports direct communication to networked Eltron and Zebra printers using a fixed IP number. In your printer settings you can enter the IP# along with a username and password to connect with the device. Printing is accomplished using direct communications over port 21 (FTP) and your pr ...

  4. Which UPS thermal label stock do you support with NRG's UPS Shipping Software?
    NRG's UPS Shipping Software supports UPS-supplied thermal label stock. You can receive FREE printer supplies for thermal output by accessing UPS supplies online. Below is a list of supported thermal label stock. 01774006 - Direct Thermal Label 4" x 6.25" Roll [320 labels per roll] 02774006 - D ...

  5. Can I use the UPS label image on an integrated invoice or packing slip?
    When UPS for FileMaker is integrated with your FileMaker Pro database, the UPS shipping label can be easily placed onto your own FileMaker Pro layout so that it can appear alongside invoice or packing slip information for output to custom laser printed label forms. Post shipment, the image can ...

  6. Why is my commercial invoice not printing?
    If you are submitting a shipment with full commodity information for the commercial invoice, but the commercial invoice is not printing then your UPS account is likely setup for paperless invoicing. Shipping labels for paperless invoicing will include the letters "EDI" in the lower right hand ...

  7. What FileMaker plugins are required for NRGship UPS for FileMaker?
    The following plugins are installed by the NRGship v2.0 installer: Troi Encryptor 2.5.2 Troi File 4.6 Troi Serial 3.1 Troi URL 2.0.3 Troi Dialog 5.5.3If you should happen to delete these files, they can be found in the Extras folder, located inside the NRGship UPS v2.0 folder.

  8. How do I implement barcode keyed automation with NRGship for UPS?
    NRGship UPS Pro and UPS for FileMaker both support barcode keyed automation for orders that have been imported and contain a value for the Reference 1 field. Barcode scanners like the Symbol LS2208 and LS6608 can be programmed to issue a pre and post-scan code which NRGShip can intercept. The pr ...

  9. Why does my bill reflect a higher cost than what my shipment shows in NRGship?
    NRG provides the shipping carrier with the weight and dimensions you enter in NRGship during the rating and shipping process. If you do not provide dimensions it's possible that the carrier could re-rate a package due to dimensional sizing. Your carrier invoice will then show the adjusted rate b ...

  10. Why do my labels from my ZP-450 printer appear skewed when printed from NRG's UPS Shipping Software?
    When using NRG's UPS Shipping Software with a Zebra ZP-450 printer, you may experience flawed labels due to old firmware on your printer. We suggest updating your printer's firmware, as this has solved this problem for a number of NRG Customers. Follow these instructions to update your thermal p ...

  11. How do I do perform a drop shipment, using an alternate address than mine on the shipping label?
    For NRGship UPS Simply select an alternate address than yours from the sender address drop down menu. You can add as many alternate addresses as you'd like. The address selected will appear as the Sender on the shipping label. For NRGship UPS Pro and NRGship UPS for FileMaker On the Sender tab ...

  12. Error: 120412 UPS account number that was provided as the payment method is missing or invalid in NRG's UPS Shipping Software
    Error: UPS account number that was provided as the payment method is missing or invalid. (#120412) The issue is that the UPS account # you are trying to use for the 3rd Party or Recipient Billing does not match that address information for that account in the UPS servers, or the customer has dis ...

  13. How do I export my address book from My UPS?
    To export addresses, follow these steps: Log in to My UPS Select Address Book from the toolbar Select Export Addresses. Selecting the link will create your export request. Clicking on the Export Data option will begin your address book export. After creating your export file request, a screen ...

  14. Does NRG's shipping software support exported orders from MYOB's AccountEdge?
    Yes, follow these instructions to export your orders from MYOB. Exporting your orders from MYOB's AccountEdge: Step 1: Select File -> Export Data -> Sales -> Service Sales Step 2 : In the Export File dialogue, choose the following: Export File Format: Tab-Delimited First Record is: Hea ...

  15. How do I prepare an international shipment for UPS?
    Most international shipments only require a Commercial Invoice. A Commercial Invoice is used for all shipments containing non-documents and is used for importation control, valuation and duty determination. 3 copies of the Commercial Invoice will print along with your shipping label. You will ne ...

  16. Why am I getting a thermal label when my printer setting is laser?
    When creating shipping labels in NRGship Pro for UPS or any NRG FileMaker solution, the preference for printer type is set when you create the shipping record. If you wish to switch your labels from thermal to laser, you can do so in the Printer Preferences. However, you must create a new ship r ...

  17. Why am I getting a laser label when my printer setting is thermal?
    When creating shipping labels in NRGship Pro for UPS or any NRG FileMaker solution, the preference for printer type is set and stored when you create the ship record. If you wish to switch your labels from laser to thermal, you can do so in the Printer Preferences. However, you must create a new ...

  18. Which digital scales are supported by NRG's shipping software?
    NRG's shipping software for Mac and FileMaker supports a variety of digital scales including: Mettler Toledo PS60 In FileMaker, this scale should be selected as the model type for Toledo scales connected through Serial to USB adapter on Mac or Windows, or direct serial on Windows. Fairbanks Ul ...

  19. Error: The XML document is not well formed
    If you are getting the following error The XML Document is not well formed when rating or printing UPS shipments in NRGship UPS Pro or UPS for FileMaker, it is because you have special characters in the address field. If your address contains &, < or >, remove the symbols and rate or pr ...

  20. Do NRGship products for UPS support the new "UPS Smart Pickup" option?
    This year, UPS changed their pick up options and introduced the new "UPS Smart Pickup" which alerts the driver for a pickup when you process your packages via UPS Internet Shipping - making it more efficient and costly than a daily pickup for smaller companies. Unfortunately, NRGship users can ...

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