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- Error: Invalid Account Status (#250067)
If you are getting the following error Invalid Account Status (#250067) when registering for NRGship UPS, it is because there is an issue with your account. Please contact the UPS Accounts Receivable Department at 1-877-869-7502 to resolve.
- Error: Invalid field value (#160510)
If you are getting the following error Invalid field value (#160510) when registering for NRGship UPS, it is because your account number has been flagged by UPS. Please contact UPS for account assistance at 1-888-851-4901. Leave a voice message that includes your name, account number, User ID, a ...
- Error: XML Shipping System is unavailable, please try again later (#120001)
If you are getting the following error XML Shipping System is unavailable, please try again later (#120001) when creating UPS shipments in NRGship UPS, it is because the UPS servers are having problems. If you continue to encounter this error then please contact NRG Software for resolution.
- Why am I not getting billed for my shipments?
When using NRGship you will be billed upon the shipment being delivered; this differs from solutions like UPS Worldship, which bill when UPS receives the shipping information. NOTE: With Return Shipments, you will be billed the label fee upon label generation.
- Why do I get an error Error 12007 when I try to ship?
An error 12007 is a network connection error. First, disable your firewall and try to ship again. If that does not resolve the error it may be due to your anti-virus software. Disable your anti-virus software and try again. Once you have determined the cause of the error adjust your firewall or ...
- Error: The file could not be opened
An error occurred with your NRGship database and it cannot be opened. This can happen if you had NRGship open and you experienced power loss on your computer. You will need to rename, delete or recover the NRGshipUPS.sql file located in ~/Library/Application Support/NRGship UPS/ Note: In Mac OS ...
- I am getting a dealWithDevice error when printing
If you get a "dealWithDevice: unable to create plugin." error it is likely due to a conflict with software like Parallels or VMWare. You will need to go into preferences and connect your thermal printer to your Mac, not the active virtual machine.
- Why do my labels from my ZP-450 printer appear skewed when printed from NRG's UPS Shipping Software?
When using NRG's UPS Shipping Software with a Zebra ZP-450 printer, you may experience flawed labels due to old firmware on your printer. We suggest updating your printer's firmware, as this has solved this problem for a number of NRG Customers. Follow these instructions to update your thermal p ...
- Why am I getting licensing or connection errors in NRG's UPS Shipping Software?
You may receive errors because of internet or server issues in your location, at NRG or with the UPS Servers. Check your internet connection to determine if the problem is on your end. You can test your connectivity to the carrier, NRG and other servers by running the network test in Preferen ...
- Error: XML Document is well formed but the document is not valid (#10002)
If you are getting the following error: The XML Document is well formed but the document is not valid (#10002) when creating UPS shipments in NRGship UPS, it is because you have selected a Zebra thermal printer as your printer type, it is connected to your computer via USB, but the printer is no ...
- Error: 120412 UPS account number that was provided as the payment method is missing or invalid in NRG's UPS Shipping Software
Error: UPS account number that was provided as the payment method is missing or invalid. (#120412) The issue is that the UPS account # you are trying to use for the 3rd Party or Recipient Billing does not match that address information for that account in the UPS servers, or the customer has dis ...
- The rates displayed in NRGship do not look correct
In NRGship, rates are based on your UPS pickup type. During the NRGship signup process you may have selected the incorrect pickup type. A daily pickup customer may have rates that are slightly lower than a customer who is paying retail rates. Be assured that you will always be billed the correc ...
- How do I know if my discounted rates are showing in NRGship?
During the NRGship signup process you have the option to setup discounted rates in NRGship. When you make this selection, an email is sent that you can forward to your UPS sales representative. This email contains your UPS Rate code which needs to be manually enabled in the UPS system. Because ...
- Why is the return address incomplete on my shipping label printed from NRG's UPS Shipping Software?
If you are generating a UPS label and have two or more return address lines, only the first address line will appear on the printed label. Be assured that the whole address has been provided to UPS. If you want to have the whole address printed, merge the data from lines one and two, and be sure ...
- Why is the shipping address incomplete on my label printed from NRG's UPS Shipping Software?
If you are generating a UPS label be sure to keep the length of the name, contact and address fields to no greater than 35 characters as the data will be truncated. NRGship UPS users, the address line will display characters over 35 in red like this: NRGship UPS Pro and UPS for FileMaker users, ...
- Why are my thermal printer labels printing upside down from NRG's UPS Shipping Software?
We have found that some printers default to "bottom up" printing. The printer needs to be re-configured to print "top up". To do this, create a text file on your hard drive using any text editor and include the text "ZT". Save to disk. Now FTP to your printer and issue a command "put" with the f ...
- Error: 250002 Invalid UserID/Password on Shipment in NRG's UPS Shipping Software
This error will occur if you perform a lost password request at UPS.com or if you login to UPS.com with the UPS Rate Code from NRG's UPS Shipping Software. The rate code (My UPS ID) should only be used with NRG's UPS Shipping Software. First, go to NRG's preferences, and click on the Account tab ...
- Error: 12037 when shipping in NRG's UPS Shipping Software
This error is returned when you have an invalid date/time set on your computer.
- Error: 120413 The UPS account number provided as the payment method cannot be billed, please try another account
There is an issue with the third party or recipient UPS account number. Please have the account holder call their UPS representative or (800) 468-8823 for assistance.
- Error: Thermal label output
If you receive an error that says it's unable to close the interface and device it's likely due to a mis-matched power adapter on your LP2844 printer. Be sure to use a Hitek Power adapter, Model # PLUS120 with 20V, 2.5A output. You can purchase new adapters from the Zebra UPS (Power Supply, 100 ...
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