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FedEx for FileMaker Articles by Category

Category Icon FedEx Services (0)
Category Icon FileMaker Support (5)
Category Icon How To (2)
Category Icon Printers, Scales & Scanners (9)
Category Icon Troubleshooting (12)
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There were 18 articles found for this product:

  1. Why is my FileMaker Server showing authentication warnings for users when trying to connect to the related NRGship databases?
    Seeing user authentication failed warnings in your FileMaker Server log is a common occurrence and there is no need to be alarmed. These warnings occur when your FileMaker database is related to the NRGship database and FileMaker tries to open the related NRGship file with the users existing cre ...

  2. Why does my bill reflect a higher cost than what my shipment shows in NRGship?
    NRG provides the shipping carrier with the weight and dimensions you enter in NRGship during the rating and shipping process. If you do not provide dimensions it's possible that the carrier could re-rate a package due to dimensional sizing. Your carrier invoice will then show the adjusted rate b ...

  3. Does NRG's shipping software support exported orders from MYOB's AccountEdge?
    Yes, follow these instructions to export your orders from MYOB. Exporting your orders from MYOB's AccountEdge: Step 1: Select File -> Export Data -> Sales -> Service Sales Step 2 : In the Export File dialogue, choose the following: Export File Format: Tab-Delimited First Record is: Hea ...

  4. Why am I getting a thermal label when my printer setting is laser?
    When creating shipping labels in NRGship Pro for UPS or any NRG FileMaker solution, the preference for printer type is set when you create the shipping record. If you wish to switch your labels from thermal to laser, you can do so in the Printer Preferences. However, you must create a new ship r ...

  5. Why am I getting a laser label when my printer setting is thermal?
    When creating shipping labels in NRGship Pro for UPS or any NRG FileMaker solution, the preference for printer type is set and stored when you create the ship record. If you wish to switch your labels from laser to thermal, you can do so in the Printer Preferences. However, you must create a new ...

  6. Which digital scales are supported by NRG's shipping software?
    NRG's shipping software for Mac and FileMaker supports a variety of digital scales including: Mettler Toledo PS60 In FileMaker, this scale should be selected as the model type for Toledo scales connected through Serial to USB adapter on Mac or Windows, or direct serial on Windows. Fairbanks Ul ...

  7. What labels are supported by FileMaker for FedEx?
    FileMaker for FedEx supports both thermal and laser printer labels If you are using thermal labels with the notched FedEx DocTab at the top, you should set DocTab Location to Top, Label Stock Orientation to Leading and DocTab content to Zone001 If you are using thermal labels with a combined 4 ...

  8. What FileMaker plugins are required for NRGship FedEx for FileMaker?
    The following plugins are installed by the NRGship installer: Troi Encryptor 2.5.1.3 Troi File 4.0.2 Troi Serial 3.0.2 Troi URL 2.0.2.8 If you should happen to delete these files, they can be found in the Extras folder, located inside the NRGShip v1.2 application folder.

  9. How can I improve label printing speed?
    In the application preferences there is a popup selector for label printing speed. The default value is "2" which works well with most thermal printers, however you can try to use the "4" setting for increased printing speed. If the printer has issues at these faster speeds, revert back to the ...

  10. When I open the NRG FileMaker file off a FileMaker Pro host it's asking me for a username and password.
    If you are getting a dialog asking for a username/password, then the database file was not set for sharing before it was placed on your FileMaker Pro Server. Go to preferences in the carrier solution, click on the Developer/Maintenance tab and then run the Multi-User On or Multi-User On (Hidden ...

  11. What thermal printers does FedEx for FileMaker support?
    NRGship for FedEx supports both EPL and ZPL printers from Zebra (formerly Eltron). Specifically, the LP-2844 is high-performance thermal printer and is commonly used with the FedEx Ship Manager software. Our software supports USB connected printers as well as networked printers with a Zebra Prin ...

  12. Error: $$-4230 when shipping from NRG's FileMaker Shipping Software
    This is a timeout error, most likely due to a network error during carrier communication. Please try to ship again. If you incur this error continually, you may want to go into NRGship preferences and adjust the default timeout value.

  13. Error: $-9815 when trying to ship or get rates in NRG's FileMaker Shipping Software
    The $-9815 error is network related with SSL certificate checks. Make sure your computers time zone is set properly to a US location, and that your clock displays the correct time. An older proxy server or firewall could also cause this error.

  14. When are FedEx email notifications sent?
    If you have ship notifications enabled, FedEx servers will send an email notification when label is created for Express shipments or upon first scan for Ground shipments. The sender of these emails will be TrackingUpdates@fedex.com. Additional notifications can be sent at the time of exception o ...

  15. How can I display FedEx tracking data in FileMaker?
    You can easily provide tracking data to end-users without requiring an install of the NRGship plugins on all workstations. In your database, you can simply link to FedEx.com for tracking data and pass in the returned tracking number. Create an Open URL script step with a calculated result of: ...

  16. Error: #61525 Recipient/third party account number error in FedEx for FileMaker Shipping Software
    FedEx for FileMaker communicates directly with carrier servers in order to create shipping labels. The carriers are validating the account information provided, and if the account number is invalid, or not setup for recipient/third-party billing then the transaction will fail. Please contact you ...

  17. Error: #28822 Vague Description Generic Error in FedEx for FileMaker Shipping Software
    FedEx made changes to their system on September 19, 2009 which allow only specific commodity descriptions. Customers that use a vague commodity description that are not acceptable will receive an error and clearance delays may result if the shipment contents are not accurately described. Try c ...

  18. Why is my Zebra printer printing extra blank labels?
    The paper feed sensor is off, so you need to reset the printer. Zebra LP2844 Press and hold the feed button on the top of the printer This will re-calibrate the label feed Zebra ZP-450 and ZP-500 Turn the printer on Hold down the feed button Wait until the you get the "four flash" sequen ...