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FedEx for FileMaker
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There were 17 FAQs found for this product:
 When I open a NRGship file off a FileMaker Pro host it's asking me for a username and password
If you are getting a dialog asking for a username/password, then the database file was not set for sharing before it was placed on your FileMaker Pro Server. Go to NRGship preferences, click on the Developer/Maintenance tab and then run the Multi-User On or Multi-User On (Hidden) setting. This ...
- When are FedEx email notifications sent?
If you have ship notifications enabled, FedEx servers will send an email notification when label is created for Express shipments or upon first scan for Ground shipments. The sender of these emails will be TrackingUpdates@fedex.com. Additional notifications can be sent at the time of exception o ...
- I receive a $-9815 error when i try to ship or get rates
The $-9815 error is network related with SSL certificate checks. Make sure your computers time zone is set properly to a US location, and that your clock displays the correct time. An older proxy server or firewall could also cause this error.
- Why am I getting a Vague Description Generic Error when I try to ship international? (#28822)
FedEx made changes to their system on September 19, 2009 which allow only specific commodity descriptions. Customers that use a vague commodity description that are not acceptable will receive an error and clearance delays may result if the shipment contents are not accurately described. Try c ...
- Why am i getting a recipient/third party account number error when i try to ship? (#61525)
NRGship communicates directly with carrier servers in order to create shipping labels. The carriers are validating the account information provided, and if the account number is invalid, or not setup for recipient/third-party billing then the transaction will fail. Please contact your FedEx rep ...
- How can I create a Multi-Box shipment from my order entry system?
Each package is a separate record in the FedEx Ship table. For a multi-piece shipment, the first record must contain the total shipment weight, package count and sequence # (1) Each subsequent package should have an incremental sequence # and include the FormID or Master Tracking # from the fir ...
- My Zebra printer is printing extra blank labels
LP2844 Press and hold the feed button on the top of the printer and it will re-calibrate the label feed. Zebra ZP-450, ZP-500 - Turn the printer on - Hold down the feed button - Wait until the you get the "four flash" sequence from the status light (the printer will first flash once, then twic ...
- What labels are supported by NRGShip FileMaker Toolkit for FedEx?
NRGship FileMaker Toolkit supports both thermal and laser printer labels If you are using thermal labels with the notched FedEx DocTab at the top, you should set DocTab Location to Top, Label Stock Orientation to Leading and DocTab content to Zone001 If you are using thermal labels with a comb ...
- FileMaker Pro Integration - Shipping Overview
Integrating your FileMaker Pro database with NRGShip is a very seamless process. Once integrated, you can easily create a FedEx shipping label in just a few seconds. In order to integrate, you must first add an external data source and create a relationship from your orders (invoices, customers, ...
- How can I improve label printing speed?
In NRGship preferences there is a popup selector for label printing speed. The default value is "2" which works well with most thermal printers, however you can try to use the "4" setting for increased printing speed. If the printer has issues at these faster speeds, revert back to the default ...
- FileMaker Pro Integration and International Documentation
The NRGShip Toolkit for FedEx provides support for full international documentation, including commercial invoices, certificate of origin and NAFTA. Automation of international forms can be very time consuming to implement, but provides for a far more seamless shipping workflow. In order to full ...
- What thermal printers does NRGShip Toolkit for FedEx support?
NRGship for FedEx supports both EPL and ZPL printers from Zebra (formerly Eltron). Specifically, the LP-2844 is high-performance thermal printer and is commonly used with the FedEx Ship Manager software. Our software supports USB connected printers as well as networked printers with a Zebra Prin ...
- How can I take a screen snapshot?
You can take a screen shot on either the Macintosh or on Windows. To take a screen shot on the Mac: Hold down the Apple-Option and 3 key simultaneously. An image file will be created on your desktop. To take a screen shot on Windows: First, bring up the screen you want to capture Next, press the ...
- Can I use a digital scale?
NRGship supports a variety of different scale devices. USB Connected Scale should be selected as the model type for Mettler Toledo PS 60 USB connected scales Mettler Toledo should be selected as the model type for Toledo scales connected thru Serial to USB adapter on Mac or Windows, or direct ...
- I am getting an error 12037
This error is returned when you have an invalid date/time set on your computer.
- Required Plugins
The following plugins are installed by the NRG Ship installer: Troi Encryptor 2.5.1.3 Troi File 4.0.2 Troi Serial 3.0.2 Troi Text 3.0.1 Troi URL 2.0.2.8 If you should happen to delete these files, they can be found in the Extras folder, located inside the NRGShip v1.2 application folder.
- Why am I having trouble printing to a USB connected printer on Windows?
If you are printing to a USB connected printed you will need to share the printer as a network device and then map the share to a LPT port. First, share the printer on your workstation. Then, from the Start menu elect "Run" and enter CMD [enter] Next, from DOS you can easily capture a networked ...
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