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There were 16 articles found for this product:

  1. What thermal printers does NRG's UPS Shipping Software support?
    NRGship UPS and NRGship UPS Pro support EPL/ZPL printers from Zebra (formerly Eltron). Specifically, the ZP-450 is high-performance thermal printer and is commonly used with UPS WorldShip software. Our software supports USB connected printers as well as networked printers with a Zebra Print Serv ...

  2. Why can't I print to my networked thermal printer via direct IP?
    NRGship supports direct communication to networked Eltron and Zebra printers using a fixed IP number. In your printer settings you can enter the IP# along with a username and password to connect with the device. Printing is accomplished using direct communications over port 21 (FTP) and your pr ...

  3. Which UPS thermal label stock do you support with NRG's UPS Shipping Software?
    NRG's UPS Shipping Software supports UPS-supplied thermal label stock. You can receive FREE printer supplies for thermal output by accessing UPS supplies online. Below is a list of supported thermal label stock. 01774006 - Direct Thermal Label 4" x 6.25" Roll [320 labels per roll] 02774006 - D ...

  4. How do I implement barcode keyed automation with NRGship for UPS?
    NRGship UPS Pro and UPS for FileMaker both support barcode keyed automation for orders that have been imported and contain a value for the Reference 1 field. Barcode scanners like the Symbol LS2208 and LS6608 can be programmed to issue a pre and post-scan code which NRGShip can intercept. The pr ...

  5. Why does it take a long time to capture a weight on a Windows workstation?
    Normally a weight should be captured very quickly, but ancillary software or domain settings may cause a slowdown. If you are experiencing slowdowns follow the steps below to resolve the issue. Step 1: Disable antivirus software running against the FileMaker Pro or NRGship directories If the wei ...

  6. Why are the barcodes on my thermal labels printing with a black bar?
    When using NRG's UPS Shipping Software with a Zebra ZP-500 Plus printer, you may experience flawed labels due to old firmware on your printer. We suggest updating your printer's firmware as this has solved this problem for a number of NRG Customers. Follow these instructions to update your therm ...

  7. Why does my networked printer not always print labels and require a restart/recalibration to resume working?
    When using NRG's UPS Shipping Software with a Zebra ZP-450 ethernet printer, you may experience labels not printing, perhaps due to the printer falling of the network. We suggest updating your printer's firmware as this has solved this problem for a number of NRG Customers. Follow these instruct ...

  8. How do I update my Zebra printer firmware?
    Follow the steps below to update your Zebra ZP-450 or ZP-500 Plus printer firmware. It should NOT be used with older LP2844 style printers. NOTE: The steps below are provided as a service to our customers and are not supported by NRG Software support. NRG is not responsible for any problems rel ...

  9. How can I print shipping labels to an alternate device when using FileMaker Pro?
    You can adjust the output label type by setting the UPS_Ship::LabelType value to one of the following settings in your scripts. Laser - If you will be outputting the label to a laser printer Thermal - For a standard 4x6 thermal label (EPL) Thermal DocTab - For a 4x6 thermal label (EPL) with 4x ...

  10. Which digital scales are supported by NRG's shipping software?
    NRG's shipping software for Mac and FileMaker supports a variety of digital scales including: Mettler Toledo PS60 In FileMaker, this scale should be selected as the model type for Toledo scales connected through Serial to USB adapter on Mac or Windows, or direct serial on Windows. Fairbanks Ul ...

  11. How can I improve label printing speed?
    In the application preferences there is a popup selector for label printing speed. The default value is "2" which works well with most thermal printers, however you can try to use the "4" setting for increased printing speed. If the printer has issues at these faster speeds, revert back to the ...

  12. Can I use a Zebra S4M Printer with NRG's UPS Shipping Software?
    No. There is a known issue with S4M printers and printing of UPS online labels. Until this issue is resolved, please consider an alternative EPL printer from Zebra for use with NRG's UPS Shipping Software.

  13. Why are my thermal printer labels printing upside down from NRG's UPS Shipping Software?
    We have found that some printers default to "bottom up" printing. The printer needs to be re-configured to print "top up". To do this, create a text file on your hard drive using any text editor and include the text "ZT". Save to disk. Now FTP to your printer and issue a command "put" with the f ...

  14. How can I include a custom label message from FileMaker Pro in UPS for FileMaker?
    In your integration script where you are setting your ship-to information, include script steps to set the following fields in the Ship table of UPS for FileMaker: Label_MessageEnabled (should get set to "1") Label_MessageReverse (this is a large reverse bar that appears on the actual shipping l ...

  15. How can I change the UPS label output type when using FileMaker Pro?
    While preferences allow you to easily select the label output type, you may want to create some labels that are printed to laser, and others that are printed to a thermal printer. When integrated with your FileMaker Pro database, you can override the default output method by simply setting the L ...

  16. Why is my Zebra printer printing extra blank labels?
    The paper feed sensor is off, so you need to reset the printer. Zebra LP2844 Press and hold the feed button on the top of the printer This will re-calibrate the label feed Zebra ZP-450 and ZP-500 Turn the printer on Hold down the feed button Wait until the you get the "four flash" sequen ...