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Troubleshooting
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There were 12 articles found for this product:
- Why is the return address incomplete on my shipping label printed from NRG's UPS Shipping Software?
If you are generating a UPS label and have two or more return address lines, only the first address line will appear on the printed label. Be assured that the whole address has been provided to UPS. If you want to have the whole address printed, merge the data from lines one and two, and be sure ...
- Why do my labels from my ZP-450 printer appear skewed when printed from NRG's UPS Shipping Software?
When using NRG's UPS Shipping Software with a Zebra ZP-450 printer, you may experience flawed labels due to old firmware on your printer. The steps below are provided as an FYI and are not supported by NRG Software support. Mac Upgrade Note: The Zebra printer must connected directly to the Mac ...
- Why is the shipping address incomplete on my label printed from NRG's UPS Shipping Software?
If you are generating a UPS label be sure to keep the length of the name, contact and address fields to no greater than 35 characters as the data will be truncated. NRGship UPS users, the address line will display characters over 35 in red like this: NRGship UPS Pro and UPS for FileMaker users, ...
- Error: 120412 UPS account number that was provided as the payment method is missing or invalid in NRG's UPS Shipping Software
The issue is that the UPS account # you are trying to use for the 3rd Party or Recipient Billing does not match that address information in the UPS server, or it has not been enabled for third-party/recipient billing. UPS Ready software like NRG's UPS Shipping Software is transactional and all s ...
- Error: 250002 Invalid UserID/Password on Shipment in NRG's UPS Shipping Software
This error will occur if you perform a lost password request at UPS.com or if you login to UPS.com with the UPS Rate Code from NRG's UPS Shipping Software. The rate code (My UPS ID) should only be used with NRG's UPS Shipping Software. First, go to NRG's preferences, and click on the Account tab ...
- Error: 12037 when shipping in NRG's UPS Shipping Software
This error is returned when you have an invalid date/time set on your computer.
- Error: 250050 License system not available
This message is returned if the UPS servers are having problems. Please try to ship again in a few minutes.
- Error: $$-4230 when shipping from NRG's FileMaker Shipping Software
This is a timeout error, most likely due to a network error during carrier communication. Please try to ship again. If you incur this error continually, you may want to go into NRGship preferences and adjust the default timeout value.
- Error: $-9815 when trying to ship or get rates in NRG's FileMaker Shipping Software
The $-9815 error is network related with SSL certificate checks. Make sure your computers time zone is set properly to a US location, and that your clock displays the correct time. An older proxy server or firewall could also cause this error.
- Error: 120413 The UPS account number provided as the payment method cannot be billed, please try another account
There is an issue with the third party or recipient UPS account number. Please have the account holder call their UPS representative or (800) 468-8823 for assistance.
- Error: Thermal label output
If you receive an error that says it's unable to close the interface and device it's likely due to a mis-matched power adapter on your LP2844 printer. Be sure to use a Hitek Power adapter, Model # PLUS120 with 20V, 2.5A output. You can purchase new adapters from the Zebra UPS (Power Supply, 100 ...
- Error: 120121 The shippers shipping number cannot be used for the shipment in NRG's UPS Shipping Software
This is a UPS account issue due to the account number being suspended. Please call your UPS representative or (800) 468-8823 for assistance.
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