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There were 9 articles found for this product:

  1. Why does it take a long time to capture a weight on a Windows workstation?
    Normally a weight should be captured very quickly, but ancillary software or domain settings may cause a slowdown. If you are experiencing slowdowns follow the steps below to resolve the issue. Step 1: Disable antivirus software running against the FileMaker Pro or NRGship directories If the wei ...

  2. Why are the barcodes on my thermal labels printing with a black bar?
    When using NRG's UPS Shipping Software with a Zebra ZP-500 Plus printer, you may experience flawed labels due to old firmware on your printer. We suggest updating your printer's firmware as this has solved this problem for a number of NRG Customers. Follow these instructions to update your therm ...

  3. Why does my networked printer not always print labels and require a restart/recalibration to resume working?
    When using NRG's UPS Shipping Software with a Zebra ZP-450 ethernet printer, you may experience labels not printing, perhaps due to the printer falling of the network. We suggest updating your printer's firmware as this has solved this problem for a number of NRG Customers. Follow these instruct ...

  4. How do I update my Zebra printer firmware?
    Follow the steps below to update your Zebra ZP-450 or ZP-500 Plus printer firmware. It should NOT be used with older LP2844 style printers. NOTE: The steps below are provided as a service to our customers and are not supported by NRG Software support. NRG is not responsible for any problems rel ...

  5. Which digital scales are supported by NRG's shipping software?
    NRG's shipping software for Mac and FileMaker supports a variety of digital scales including: Mettler Toledo PS60 In FileMaker, this scale should be selected as the model type for Toledo scales connected through Serial to USB adapter on Mac or Windows, or direct serial on Windows. Fairbanks Ul ...

  6. What labels are supported by FileMaker for FedEx?
    FileMaker for FedEx supports both thermal and laser printer labels If you are using thermal labels with the notched FedEx DocTab at the top, you should set DocTab Location to Top, Label Stock Orientation to Leading and DocTab content to Zone001 If you are using thermal labels with a combined 4 ...

  7. How can I improve label printing speed?
    In the application preferences there is a popup selector for label printing speed. The default value is "2" which works well with most thermal printers, however you can try to use the "4" setting for increased printing speed. If the printer has issues at these faster speeds, revert back to the ...

  8. What thermal printers does FedEx for FileMaker support?
    NRGship for FedEx supports both EPL and ZPL printers from Zebra (formerly Eltron). Specifically, the LP-2844 is high-performance thermal printer and is commonly used with the FedEx Ship Manager software. Our software supports USB connected printers as well as networked printers with a Zebra Prin ...

  9. Why is my Zebra printer printing extra blank labels?
    The paper feed sensor is off, so you need to reset the printer. Zebra LP2844 Press and hold the feed button on the top of the printer This will re-calibrate the label feed Zebra ZP-450 and ZP-500 Turn the printer on Hold down the feed button Wait until the you get the "four flash" sequen ...