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Category Icon FileMaker Support (2)
Category Icon How To (0)
Category Icon Printers & Scales (5)
Category Icon Troubleshooting (5)
Category Icon USPS/Endicia Services (2)
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There were 8 articles found for this product:

  1. Why does my bill reflect a higher cost than what my shipment shows in NRGship?
    NRG provides the shipping carrier with the weight and dimensions you enter in NRGship during the rating and shipping process. If you do not provide dimensions it's possible that the carrier could re-rate a package due to dimensional sizing. Your carrier invoice will then show the adjusted rate b ...

  2. Why am I getting a thermal label when my printer setting is laser?
    When creating shipping labels in NRGship Pro for UPS or any NRG FileMaker solution, the preference for printer type is set when you create the shipping record. If you wish to switch your labels from thermal to laser, you can do so in the Printer Preferences. However, you must create a new ship r ...

  3. Why am I getting a laser label when my printer setting is thermal?
    When creating shipping labels in NRGship Pro for UPS or any NRG FileMaker solution, the preference for printer type is set and stored when you create the ship record. If you wish to switch your labels from laser to thermal, you can do so in the Printer Preferences. However, you must create a new ...

  4. Which digital scales are supported by NRG's shipping software?
    NRG's shipping software for Mac and FileMaker supports a variety of digital scales including: Mettler Toledo PS60 In FileMaker, this scale should be selected as the model type for Toledo scales connected through Serial to USB adapter on Mac or Windows, or direct serial on Windows. Fairbanks Ul ...

  5. When I open the NRG FileMaker file off a FileMaker Pro host it's asking me for a username and password.
    If you are getting a dialog asking for a username/password, then the database file was not set for sharing before it was placed on your FileMaker Pro Server. Go to preferences in the carrier solution, click on the Developer/Maintenance tab and then run the Multi-User On or Multi-User On (Hidden ...

  6. When I print Endicia labels, the 2D "DataMatrix" Label is not printing
    When using NRGShip for Endicia Label Server with a Zebra LP2844 printer, the 2D "DataMatrix" bar code may not print. This is a crucial issue, as this bar code is the postage stamp! The steps below are provided as an FYI and are not supported by NRG Software Support. Mac Upgrade Note: The Zebra ...

  7. How can I display USPS tracking data in FileMaker?
    You can easily provide tracking data to end-users without requiring an install of the NRGship plugins on all workstations. In your database, you can simply link to USPS.com for tracking data and pass in the returned tracking number. Create an Open URL script step with a calculated result of: " ...

  8. Why is my Zebra printer printing extra blank labels?
    The paper feed sensor is off, so you need to reset the printer. Zebra LP2844 Press and hold the feed button on the top of the printer This will re-calibrate the label feed Zebra ZP-450 and ZP-500 Turn the printer on Hold down the feed button Wait until the you get the "four flash" sequen ...