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What is NRG's shipping software support policy?
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NRG understands how critical shipping is to your business, therefore we are committed to providing the best support possible to our customers.

You can open a support ticket with NRG by contacting us at 866-951-3124 Monday thru Friday, 8am - 5pm (CST),  or by submitting an email 24/7. If you can't get through to a person via phone, be sure to leave a message, but we also recommend that you submit your ticket via email.

When submitting a ticket, please be as specific as possible, noting the error and providing us with a screen shot, if possible.  NRG will acknowledge your support issue within 1 business day, but typically we are able respond quicker than that.  We process support issues in priority of when they are submitted, however we will make exceptions for customers who are unable to ship at all.

Once we review your support request, we will determine if it is a bug, a system issue, a feature request or a billable project and respond appropriately.

Please Note:
  • Support covers answering questions pertaining to NRGship software and includes general troubleshooting and resolution of error codes
  • Training of new business users, software installation or updating, custom feature requests, support responses that require attention outside of standard support hours are not included and are billed separately at $150 per hour (charged in quarter hour increments)

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