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How do I cancel a shipment and not get charged by UPS?
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If you've created the shipment label, and the UPS Driver has not picked up the shipment, you can void the shipment in NRG.  You will not be charged for any shipment that you've created a label for if it has not been picked up.  Best practice is to void any shipments that have not been picked up.

To intercept shipments that have already been picked up, see Delivery Intercept article. (note that in this case - you will be charged for the shipment and the delivery intercept)
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