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Why does my bill reflect a higher cost than what my shipment shows in NRGship?
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NRG provides the shipping carrier with the weight and dimensions you enter in NRGship during the rating and shipping process. If you do not provide dimensions it's possible that the carrier could re-rate a package due to dimensional sizing. Your carrier invoice will then show the adjusted rate based on dimensional size.

The carrier takes the dimensions and weight of your package, along with considering if it is an international or domestic shipment to determine the rated weight. All carriers calculate their rated weight slightly different.

It is important that you put in the entire shipment information, along with the correct dimensions and weight for the package in order to receive the most accurate rate.

Follow the link to an online dimensional weight calculator.


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