http://www.nrgsoft.com/support/activekb en-us http://www.nrgsoft.com/support/activekb ActiveKB NX info@nrgsoft.com Fri, 20 Nov 2009 18:41:26 CST 20 http://www.nrgsoft.com/support/activekb/questions.php?questionid=48 First, go to Preferences->Accounts and provide your UPS Sales Representative with the "UPS Rate Code."   Your UPS Representative will then enable negotiated rates. Once this is complete, you ... Andy Knasinski Thu, 22 Jan 2009 14:55:09 GMT http://www.nrgsoft.com/support/activekb/questions.php?questionid=12 We support only EPL printers from Zebra (formerly Eltron). Specifically, the LP-2844 is high-performance thermal printer and is commonly used with UPS WorldShip software. Our software supports USB ... Andy Knasinski Wed, 29 Oct 2008 22:11:32 GMT http://www.nrgsoft.com/support/activekb/questions.php?questionid=7 The issue is that the UPS account # you are trying to use for the 3rd Party or Recipient Billing does not match that address information in the UPS server, or it has not been enabled for third-par ... Andy Knasinski Wed, 29 Oct 2008 22:40:28 GMT http://www.nrgsoft.com/support/activekb/questions.php?questionid=25 The following plugins are installed by the NRG Ship installer:Troi Encryptor 2.5.1.3Troi File 4.0.2Troi Serial 3.0.2Troi Text 3.0.1Troi URL 2.0.2.8If you should happen to delete these files, they ... Andy Knasinski Thu, 16 Oct 2008 22:11:16 GMT http://www.nrgsoft.com/support/activekb/questions.php?questionid=6 You can take a screen shot on either the Macintosh or on Windows.To take a screen shot on the Mac:Hold down the Apple-Option and 3 key simultaneously. An image file will be created on your desktop ... Andy Knasinski Tue, 28 Oct 2008 22:15:27 GMT http://www.nrgsoft.com/support/activekb/questions.php?questionid=11 If you are printing to a USB connected printed you will need to share the printer as a network device and then map the share to a LPT port. First, share the printer on your workstation. Then, ... Andy Knasinski Thu, 16 Oct 2008 22:09:52 GMT http://www.nrgsoft.com/support/activekb/questions.php?questionid=14 NRGship supports a variety of different scale devices. USB Connected Scale should be selected as the model type for Mettler Toledo PS 60 USB connected scales Mettler Toledo should be sel ... Andy Knasinski Tue, 28 Oct 2008 22:06:24 GMT http://www.nrgsoft.com/support/activekb/questions.php?questionid=10 NRGship has full support for blind shipments - shipments in which the shipping label has a ship-from address which is different from the physical sender address.Enter the address that you would li ... Andy Knasinski Wed, 29 Oct 2008 22:44:45 GMT http://www.nrgsoft.com/support/activekb/questions.php?questionid=45 NRGship for FedEx supports both EPL and ZPL printers from Zebra (formerly Eltron). Specifically, the LP-2844 is high-performance thermal printer and is commonly used with the FedEx Ship Manager so ... Andy Knasinski Wed, 29 Oct 2008 22:49:07 GMT http://www.nrgsoft.com/support/activekb/questions.php?questionid=2 Unlike users of WorldShip, there is no need to produce a daily manifest (end of day barcode) for your driver as all information is transmitted electronically upon shipment. This can be confirmed b ... Andy Knasinski Wed, 23 Jul 2008 19:16:29 GMT