NRG Software, LLC. - Recent Entries http://www.nrgsoft.com/support/activekb en-us http://www.nrgsoft.com/support/activekb ActiveKB NX info@nrgsoft.com Fri, 20 Nov 2009 18:57:20 CST 20 How can I include a custom label message from FileMaker Pro? http://www.nrgsoft.com/support/activekb/questions.php?questionid=88 In your integration script where you are setting your ship-to information, include script steps to set the following fields in the Ship table of NRGship for UPS:Label_MessageEnabled (should get se ... Andy Knasinski Fri, 20 Nov 2009 22:53:18 GMT What thermal label stock do you support? http://www.nrgsoft.com/support/activekb/questions.php?questionid=52 NRGShip supports UPS-supplied thermal label stock. Labels can be ordered for free at the ups.com website. 01774006 - Direct Thermal Label 4" x 6.25" Roll 1774008 - Direct Thermal Label 4" x ... Andy Knasinski Fri, 20 Nov 2009 22:48:13 GMT How can I get FREE printer supplies? http://www.nrgsoft.com/support/activekb/questions.php?questionid=13 If you ship via UPS, you can receive FREE printer supplies for thermal or laser output by accessing UPS supplies online. Andy Knasinski Fri, 20 Nov 2009 22:47:17 GMT How can I use the UPS label image on an integrated invoice or packing slip? http://www.nrgsoft.com/support/activekb/questions.php?questionid=87 When NRGship is integrated with your FileMaker Pro database, the UPS shipping label can be easily placed onto your own FileMaker Pro layout so that it can appear alongside invoice or packing sli ... Andy Knasinski Wed, 18 Nov 2009 17:31:17 GMT When I open a NRGship file off a FileMaker Pro host it's asking me for a username and password http://www.nrgsoft.com/support/activekb/questions.php?questionid=86 If you are getting a dialog asking for a username/password, then the database file was not set for sharing before it was placed on your FileMaker Pro Server. Go to the Scripts menu and then run ... Andy Knasinski Sat, 07 Nov 2009 20:19:19 GMT When I open a NRGship file off a FileMaker Pro host it's asking me for a username and password http://www.nrgsoft.com/support/activekb/questions.php?questionid=85 If you are getting a dialog asking for a username/password, then the database file was not set for sharing before it was placed on your FileMaker Pro Server. Go to NRGship preferences, click on ... Andy Knasinski Sat, 07 Nov 2009 20:17:07 GMT Error 120413 - The UPS account number provided as the payment method cannot be billed, please try another account. http://www.nrgsoft.com/support/activekb/questions.php?questionid=84 There is an issue with the third party or recipient UPS account number. Please have the account holder call their UPS representative or (800) 468-8823 for assistance. Andy Knasinski Wed, 04 Nov 2009 14:01:38 GMT When I print Endicia labels, the 2D "DataMatrix" Label is not printing http://www.nrgsoft.com/support/activekb/questions.php?questionid=83 When using NRGShip for Endicia Label Server with a Zebra LP2844 printer, the 2D "DataMatrix" bar code may not print. This is a crucial issue, as this bar code is the postage stamp! The steps ... Andy Knasinski Sun, 01 Nov 2009 21:44:38 GMT When are FedEx email notifications sent? http://www.nrgsoft.com/support/activekb/questions.php?questionid=82 If you have ship notifications enabled, FedEx servers will send an email notification when label is created for Express shipments or upon first scan for Ground shipments. The sender of these email ... Andy Knasinski Tue, 27 Oct 2009 00:41:37 GMT I receive a $-9815 error when i try to ship or get rates http://www.nrgsoft.com/support/activekb/questions.php?questionid=81 The $-9815 error is network related with SSL certificate checks. Make sure your computers time zone is set properly to a US location, and that your clock displays the correct time. An older proxy ... Andy Knasinski Mon, 12 Oct 2009 17:23:48 GMT