Archive for category General

Here’s how to create FileMaker server-side Snapshot Links

Have you tried to create Snapshot Links in your server scripts but they fail when users try to open them? When creating Snapshot Links with server-side scripts, the IP of the host is used to create them which leads to invalid Snapshot Links for clients running outside the local network. Often, the host IP is an internal IP number which is not accessible to the outside world. When these Snapshot Links are emailed to users, they throw an error when they try to open them. Snapshot Links created using the FileMaker Pro application don’t have this issue because the links are built using the host used to access the database file, which should be a fully-qualified domain name (FQDN) if you’re using best practices.

Snippet from a Snapshot Link file showing the internal IP numbers

Using the Data File script steps that have been available since FileMaker 18, you can easily read in the Snapshot Link file, replace the IP number for 127.0.0.1, and then send the Snapshot Link in an email from a server script.

In the sample script below, we first go to the proper layout, record and sort order that we want the user to be on when they open the Snapshot Link. We then save the Snapshot Link. Once saved, we open the file and read the contents. The contents then have a simple subsitute to replace 127.0.0.1 with the valid FQDN of the host. We then write the file back to disk and send it out as an email attachment. Problem solved!

Using FileMaker Data File script steps to fix the Snapshot Link file

NRG Software has utilized Snapshot Links to automate server-side reminders for common business needs like Reorder Emails, CRM follow-ups, etc. Please contact us if you’d like to discuss adding server-side automation to your FileMaker Pro solution.

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InsureShield™ Shipping Insurance vs Carrier Liability: What’s the difference?

You’ve heard about InsureShield™ shipping insurance, but may be wondering how it differs from standard carrier liability.

The short answer, it’s a night and day difference.

Carrier liability is the standard liability offered by the carrier for a shipment, in the event of loss or damage (e.g. up to $100 for small package, or $25/lb. for LTL). Excess liability is excess-value coverage (e.g. more than the carrier’s standard liability), up to the cost of the shipment.

Carrier liability is based on small-print terms and a web of governing statutes, some of which date to the 1930’s. At their core, all the statutes allow carriers to limit their exposure and exempt a variety of situations from their liability.

Here are the key points of differentiation between carrier liability, excess liability and InsureShield shipping insurance offered through UPS Capital.

InsureShield shipping insurance provides coverage beyond carrier liability and excess liability. InsureShield shipping insurance covers the following1:

  • Reimbursement up to the full invoice value of the goods, plus shipping
  • Concealed damage coverage when reported within 90 days
  • Expedited reshipment up to 20% of the insured value of the goods

To learn more or add InsureShield shipping insurance to your account, click here.

1 Information on insurance services and coverage provided by UPS Capital Insurance Agency, Inc.

Insurance Disclaimer

Insurance coverage is underwritten by an authorized insurance company and issued through licensed insurance producers, including UPS Capital Insurance Agency, Inc. (“UPSCIA”), a subsidiary of UPS Capital Corporation (“UPS Capital”). The insurance company, UPSCIA and its licensed affiliates reserve the right to change or cancel the program at any time. You may be offered the opportunity to insure eligible shipments under a policy of insurance (the “Policy”) issued: (i) directly to you; (ii) to UPS Capital; or (iii) to the sender/ publisher of this communication.  Where the Policy is issued to UPS Capital or such sender/publisher, such Policy extends coverage to your eligible shipments, but you are neither an insured nor an additional insured under such Policy. In the event of a loss covered under such Policy, any resulting claim payment shall be directed to you as a loss payee. This information does not in any way alter or amend the terms, limitations or exclusions of the applicable Policy and is intended only as a brief summary. Insurance coverage is not available in all jurisdictions and coverage is governed by the terms, conditions, limitations and exclusions set forth in the applicable Policy.

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NRGship Pro for UPS now supports QuickBooks Online

Recent updates to NRGship Pro for UPS include support for QuickBooks Online. Now you can easily ship from QuickBooks Online with ease from your Mac. Once configured, simply enter an order # to have destination information auto-populated. You can then capture weights from a digital scale and output labels to thermal printer or other device. After shipment, the order will be updated in QuickBooks so that tracking data is displayed for full visibility.  Contact NRG Sales for further information on integration with QuickBooks Online.

Connecting NRGship Pro to QuickBooks Online
How to ship QuickBooks Online invoices from NRGship Pro

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Updating FileMaker data with Zebra mobile devices

We were recently working on a project where we needed to verify order fulfillment and staging prior to pickup by the shipping carriers.

In most instances, we’d use FileMaker Go on an iPod Touch or iPad for mobile users, but this project required that we scan barcodes quickly for optimum performance.

As a proof of concept, we created a simple FileMaker Web Direct interface so that staff could scan boxes as they were packed, and before they were put onto a pallet. The Zebra TC20 is an Android 8.1 device that accesses Web Direct with it’s Chrome browser thru a wireless connection. The TC20 is ruggedized and features a built-in barode scanner which is perfect for use in a warehouse environment.

In the video below, you can see how this streamlined interface works. The user can choose from two scanning modes – one to verify packing and the other to mark which pallet the package is on awaiting pickup. We used just a single field for barcode scanning to reduce the overall complexity.

One option we considered was using FileMaker Go on an iPod Touch or iPad. We decided not to go this route for a variety of reasons:

  • Scanning barcodes is trickier with multiple appearing on the package. We wanted to reduce the chance of false-scans using the camera on the mobile device
  • External barcode scanners on iOS can be clunky to use. With the Zebra it’s one device to manage.
  • Using the the iPod Touch or iPad would require a ruggedized case
  • There’s greater chance of loss of device with an iPod Touch or iPad with seasonal staff
  • Using a iPod Touch sled like the Linea Pro adds considerable cost and requires the use of custom plugins along with the iOS App SDK.

Another alternative to using Web Direct is building a native web app that communicates with the FileMaker backend using the Data API to update order status.

Please contact our Sales Department for further information if you’d like help creating a mobile warehouse solution.

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NRGship is Compatible with FileMaker Pro v19.3

NRG Software is excited to announced that current builds of all NRGship solutions are compatible with the Claris FileMaker Pro v19.3 release that has been optimized for Apple silicon computers. Internal testing has not uncovered any issues. As with any upgrade, we suggest customers test their integration before upgrading production systems. Customers using NRG Ship Connect should email sales@nrgsoft.com for upgrade information.

More information on upgrading NRGship for FileMaker can be found here.

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