Support


Before submitting support requests, please check the product documentation wiki and the FAQ/Knowledge Base for your product.

No resolution online? Email support or call 866-951-3124.

Search The Knowledge Base


Browse By Category








Most Popular Articles and FAQs
  1. Why is my Zebra printer printing extra blank labels?
  2. How do I export my address book from WorldShip?
  3. How do I print from NRGship to a USB connected printer on a Windows workstation?
  4. How do I update my Zebra printer firmware?
  5. How do I implement barcode keyed automation with NRGship for UPS?
  6. Which digital scales are supported by NRG's shipping software?
  7. Error: 120412 UPS account number that was provided as the payment method is missing or invalid in NRG's UPS Shipping Software
  8. Error: #61525 Recipient/third party account number error in FedEx for FileMaker Shipping Software
  9. Do I need an End of Day Report or Daily Pickup Report with NRG's UPS Shipping Software?
  10. Can I print to my Dymo 4XL Thermal Printer from NRGship for UPS?
Recently Entered Articles or FAQs
  1. Popular QuestionError: Non-technical issue with your request (#9570008)
  2. Popular QuestionError: Request can not be authorized due to account is locked out (#9570006)
  3. Popular QuestionError: Invalid access license number (#250003)
  4. Popular QuestionError: 1551 Cannot install the plug-in; cannot delete an existing plug-in or write to the folder or disk
  5. Popular QuestionI get a $$12057 error when shipping
  6. Popular QuestionI get a $$-9806 error when shipping
  7. Popular QuestionI get a $$-9807 error when shipping
  8. Popular QuestionError: Invalid Account Status (#250067)
  9. Popular QuestionHow do I cancel a shipment and not get charged by UPS?
  10. Popular QuestionHow do I intercept a package shipped from NRGship UPS shipping software?