Search The Knowledge Base

Browse By Category

NRGship Pro for UPS Articles by Category

Category Icon How To (19)
Category Icon Integration/Automation (11)
Category Icon Printers, Scales & Scanners (11)
Category Icon Troubleshooting (23)
Category Icon UPS Services (10)
NRGship Pro for UPS rss button
(Page 3 of 4)     «« | Prev | 1 | 2 | 3 | 4 | Next | »»
There were 68 articles found for this product:

  1. Can NRGship for UPS and NRGship Pro for UPS be integrated with web sites or desktop applications?
    NRGship for UPS and NRGship Pro for UPS can be easily integrated to a web based applications or even a Mac application via the nrgship:// URL type. Following is an example of a sample URL. You must have NRG's UPS Shipping Software installed for this to work. Clicking on the link will populate al ...

  2. Which digital scales are supported by NRG's shipping software?
    NRG's shipping software for Mac and FileMaker supports a variety of digital scales including: USB Connected Scale - NRG's shipping software also supports a variety of USB (non-serial) scales like the Fairbanks Ultegra and Toledo PS 60. These scales should be HID compliant. NRG cannont test all ...

  3. Error: The XML document is not well formed
    If you are getting the following error The XML Document is not well formed when rating or printing UPS shipments in NRGship UPS Pro or UPS for FileMaker, it is because you have special characters in the address field. If your address contains &, < or >, remove the symbols and rate or pr ...

  4. Do NRGship products for UPS support the new "UPS Smart Pickup" option?
    This year, UPS changed their pick up options and introduced the new "UPS Smart Pickup" which alerts the driver for a pickup when you process your packages via UPS Internet Shipping - making it more efficient and costly than a daily pickup for smaller companies. Unfortunately, NRGship users can ...

  5. What are NRG shipping options with Xsilva's LightSpeed Point of Sale software? (video)
    You can quickly export orders from Xsilva's LightSpeed and batch ship them using NRGship UPS Pro. Watch the following video for a demonstration:

  6. How can I improve label printing speed?
    In the application preferences there is a popup selector for label printing speed. The default value is "2" which works well with most thermal printers, however you can try to use the "4" setting for increased printing speed. If the printer has issues at these faster speeds, revert back to the ...

  7. Can I view my shipments from NRG's UPS Shipping Software in my online MY UPS account?
    Unfortunately, shipments created via NRG's UPS Shipping Software cannot be viewed by your My UPS account. You can track your shipments when logged in to My UPS, but they will not automatically appear in your shipping history.

  8. How do I recover a damaged file with NRGship UPS Pro?
    Power failures, hardware problems, or other factors can damage a NRGship database file. If your database becomes damaged, you will need to recover the damaged file. When NRGship discovers a damaged file a dialog box appears telling the user to recover the file. Even if the dialog box does not a ...

  9. How do I print high-value control logs for my UPS driver to sign?
    All NRGship UPS shipping software supports high value reports on a per-shipment basis. If your shipment contains a package with a value greater than or equal to $1000 then a high value report will be returned. Your UPS driver will sign and return one copy of the receipt. This is your proof that ...

  10. Does NRG's UPS Shipping Software support multiple UPS accounts?
    NRGship UPS Pro and UPS for FileMaker support multiple UPS accounts. You can specify a "default" account for new shipments in the Preferences menu. You can add additional UPS accounts in the Accounts tab under Preferences and choose which account you'd like to use under the Sender tab on the mai ...

  11. Why is the return address incomplete on my shipping label printed from NRG's UPS Shipping Software?
    If you are generating a UPS label and have two or more return address lines, only the first address line will appear on the printed label. Be assured that the whole address has been provided to UPS. If you want to have the whole address printed, merge the data from lines one and two, and be sure ...

  12. Why is the shipping address incomplete on my label printed from NRG's UPS Shipping Software?
    If you are generating a UPS label be sure to keep the length of the name, contact and address fields to no greater than 35 characters as the data will be truncated. NRGship UPS users, the address line will display characters over 35 in red like this: NRGship UPS Pro and UPS for FileMaker users, ...

  13. How can I get FREE printer supplies to use with NRG's UPS Shipping Software?
    If you ship via UPS, you can receive FREE printer supplies for thermal or laser output by accessing UPS supplies online.

  14. Can I use a Zebra S4M Printer with NRG's UPS Shipping Software?
    No. There is a known issue with S4M printers and printing of UPS online labels. Until this issue is resolved, please consider an alternative EPL printer from Zebra for use with NRG's UPS Shipping Software.

  15. How do I set a future ship date in NRG's UPS Shipping Software?
    With NRG's UPS Shipping Software, there is no need to set future ship date. You can print a shipping label today, and physically drop off the package up to 14 days later.

  16. Why are my thermal printer labels printing upside down from NRG's UPS Shipping Software?
    We have found that some printers default to "bottom up" printing. The printer needs to be re-configured to print "top up". To do this, create a text file on your hard drive using any text editor and include the text "ZT". Save to disk. Now FTP to your printer and issue a command "put" with the f ...

  17. Does NRG's UPS Shipping Software support international shipping?
    Yes! You can ship FROM or TO international destinations. The following counties are valid as origin countries: Argentina Australia Austria Belgium Brazil Canada Chile China Costa Rica Czech Republic Denmark Dominican Republic Finland France Germany Greece Guatemala Hong Kong Hungary India Indone ...

  18. Error: 250002 Invalid UserID/Password on Shipment in NRG's UPS Shipping Software
    This error will occur if you perform a lost password request at or if you login to with the UPS Rate Code from NRG's UPS Shipping Software. The rate code (My UPS ID) should only be used with NRG's UPS Shipping Software. First, go to NRG's preferences, and click on the Account tab ...

  19. Error: 12037 when shipping in NRG's UPS Shipping Software
    This error is returned when you have an invalid date/time set on your computer.

  20. Why is the text missing when I open NRGship UPS Pro?
    Under some installations of Mac OS 10.6, if duplicate fonts are installed the NRGship interface will appear with no text. (See sample below) This issue can be resolved by removing the Arial font files located in the ~/Fonts/ directory.

(Page 3 of 4)     «« | Prev | 1 | 2 | 3 | 4 | Next | »»