Service Overview
You must acknowledge the UPS Capital Terms & Conditions. NRG Software will bill monthly to your credit card on file for any incurred InsureShield fees.

Claims can be submitted and tracked via your NRGship account portal.

InsureShield shipping insurance has you covered

Take charge of shipping insurance wherever your business takes you. NRG Software’s partnership with UPS Capital Insurance Agency, Inc. makes it easier than ever to protect your shipments. Get instant access to InsureShield™ shipping insurance directly through NRGship Pro for UPS and NRGship UPS for FileMaker.

InsureShield shipping insurance can be accessed directly through NRG as you process shipments, just be sure to select insurance as you’re creating your shipment.

NOTE: You must update to a current release of NRGship Pro for UPS, NRGShip FileMaker for UPS or NRG Ship Connect to access InsureShield.

What does InsureShield shipping insurance cover?

InsureShield shipping insurance provides coverage beyond carrier liability and excess liability. InsureShield shipping insurance covers the following:
• Protection from financial loss when shipments that are lost, damaged or stolen
• Reimbursement up to the full invoice value of the goods, plus shipping
• Concealed damage coverage
• Theft protection – your shipments are covered in the event of porch piracy.

Click here for a Policy Overview

Click here for InsureShield Shipping Insurance Terms and Conditions

Click here for InsureShield Pricing

Why should I use InsureShield shipping insurance?

Taking care of your customers and your bottom line is smart business. Shipping insurance not only protects your shipments from financial loss, but you can use this protection to confidently offer better customer service and support. Knowing your packages have coverage in the event of loss, damage or theft and UPS Capital typically pays claims in a matter of days, you can confidently refund or reship orders with minimal disruption to cash flow.

Is there any data that shows using shipping insurance is smart for my business?

• 60% of SMBs in 2020 experienced an increase in lost, damaged, or missing shipments*
• Over half of all consumers find these mishaps “frustrating” or “very frustrating” which negatively impact merchants*
• That’s why over 94% of merchants are willing to pay 1% for shipping insurance to help them provide better post purchase service*

E-commerce is booming, and companies of all size are positioning to grab their piece of the market. To be successful, merchants need to ensure they deliver a seamless shipping experience despite the fact that problems can – and will – occur. When they do, merchants need to ensure that customers are taken care of quickly. Your businesses depend on it. Insurance can level the playing field by helping merchants deliver best-in-class shipping experiences that meet the expectations being set by market leaders, both easily and affordably. *Unless otherwise noted, all statistics used herein are derived from or based on information contained in the 2021 Post-Shipment Experience Study, which is a compilation of two independent studies conducted by Evalueserve and Dynata in March and April, 2021, respectively, on behalf of UPS Capital. CLICK HERE FOR FULL STUDY

What is shipping insurance?

Shipping insurance protects your shipments against losses like damages, porch-piracy, and lost items. With shipping insurance, your business can be reimbursed in case of loss, mitigating shipping risk.

While carriers only offer declared value coverage, the bare minimum required by law, shipping insurance providers cover additional expenses like expedited reshipment and instances like concealed damages. InsureShield shipping insurance also has added benefits like multi-carrier coverage and fast claims payment.

What is the difference between carrier liability and InsureShield shipping insurance?

The short answer, it’s a night and day difference.

Carrier liability is the standard liability offered by the carrier for a shipment, in the event of loss or damage (e.g. up to $100 for small package, or $25/lb. for LTL). Excess liability is excess-value coverage (e.g. more than the carrier’s standard liability), up to the cost of the shipment.

Carrier liability is based on small-print terms and a web of governing statutes, some of which date to the 1930’s. At their core, all the statutes allow carriers to limit their exposure and exempt a variety of situations from their liability.

Here are the key points of differentiation between carrier liability, excess liability and InsureShield shipping insurance offered through UPS Capital.

Benefits of InsureShield Coverage

Hassle-free claims
Reduce one of the biggest pain points of parcel shipping – lost and damaged goods – with hassle-free claims processing, and most claims paid in a matter of days, not months. Claims can be initiated and managed directly within NRG.

Customer satisfaction
Shipping insurance enables responsiveness to provide premium post-purchase experience in the wake of a damage or loss

Multi-Carrier Coverage
Ship your way. Whether it’s one package or all your shipments, don’t stress, because you’re covered.

Want to start shipping with confidence?
Join hundreds of users enjoying the confidence of shipping with insurance provided through the NRGship solutions.

*Information on insurance services and coverage provided by UPS Capital Insurance Agency, Inc.

Insurance Disclaimer

Insurance coverage is underwritten by an authorized insurance company and issued through licensed insurance producers, including UPS Capital Insurance Agency, Inc. (“UPSCIA”), a subsidiary of UPS Capital Corporation (“UPS Capital”). The insurance company, UPSCIA and its licensed affiliates reserve the right to change or cancel the program at any time. You may be offered the opportunity to insure eligible shipments under a policy of insurance (the “Policy”) issued: (i) directly to you; (ii) to UPS Capital; or (iii) to the sender/ publisher of this communication. Where the Policy is issued to UPS Capital or such sender/publisher, such Policy extends coverage to your eligible shipments, but you are neither an insured nor an additional insured under such Policy. In the event of a loss covered under such Policy, any resulting claim payment shall be directed to you as a loss payee. Where insurance coverage is made available through a third-party platform, details regarding the terms and conditions of that coverage is provided by UPSCIA. This information does not in any way alter or amend the terms, limitations or exclusions of the applicable Policy and is intended only as a brief summary. Insurance coverage is not available in all jurisdictions and coverage is governed by the terms, conditions, limitations and exclusions set forth in the applicable Policy.