All NRGship customers will need to perform updates for compatability with UPS-required authentication requirements before early June 2024. The process varies by solution.
First, check UPS.com for shipper account access – Watch a video here
Next, follow instructions below depending on your shipping solution:
NRGship for UPS – Login to https://account.nrgsoft.com and link your NRGship account to UPS.com – Watch a video here
NRGship Pro for UPS – Follow these instructions to update your app for compatibility.
NRGship FM for UPS – Follow these instructions to update your app for compatibility.
NRG Ship Connect – Customers with Ship Connect or a combination of UPS and other carriers should contact NRG Support.
If you are uncomfortable performing the update on your own, then reach out to NRG Support for assistance.