Due to the ongoing COVID-19 situation, a number of temporary changes are in effect to our partner carriers’ services. We’re providing a brief overview of the changes here, as well as links to the most complete and up-to-date information available.
UPS service continues except in cases limited by government restrictions. Transit time is not expected to be affected in the majority of cases. However, the UPS Service Guarantee (UPS Money Back Guarantee) is suspended.
FedEx is continuing to deliver packages. Signature required is temporarily suspended for most deliveries in the United States, except for shipments with adult signature required.
FedEx has suspended our money-back guarantee for all FedEx Express, FedEx Ground, FedEx Freight and FedEx Office services effective immediately until further notice.
A number of locations are subject to temporary service suspensions and delays. Please see FedEx’s service impact information link for detailed, up-to-date information.
Effective April 6th, all FedEx Express international parcel and freight shipments will be subject to a temporary surcharge.
The USPS has announced numerous suspensions and delays in service, as well as suspensions of the guarantee on Priority Mail Express International. Please refer to their service alerts page for more information regarding country-specific policies.