Recently we have had support issues with older Macs not supporting TeamViewer which we use for remote support.

We highly recommend updating to macOS 11 (Big Sur) for any Mac released since 2014. You can find more information on supported hardware for macOS Big Sur on the Apple website.

We do not recommend updating older Macs to newer OS versions like Ventura or Sonoma as these versions are meant for newer Apple Silicon Macs and performance and compatability will be degraded.

As always, check compatibility with other applications that you use before updating.

For customers using macOS 10.15 (Catalina) our knowledgebase has a link for an older compatible version.